Refund Policy
This Refund Policy is part of the Valiep Terms of Service.
Refund Policy
Valiep is a multi-seller marketplace operated by Version 6 LLC. Most listings are sold by independent sellers, not by Valiep. Refunds are handled through the listing seller, with Valiep available to help if a case is opened.
How to request a refund
- Open the order in your Valiep account and contact the seller within 14 days of delivery, or within 14 days of the estimated delivery date if the item never arrives.
- If you cannot resolve it with the seller, email contact@valiep.com with the order number, photos, and a short description of the issue.
- Eligible reasons include: item not received, item materially not as described, or a damaged item reported with photos at delivery.
What we do not refund automatically
- Buyer remorse after the 14-day window, unless the seller agrees.
- Items described as final sale, digital goods, or opened hygiene products when that limit was disclosed before purchase.
- Shipping paid by the buyer for a return, unless the listing was not as described.
Marketplace fee
If a sale is fully refunded, Valiep does not keep the 10 percent marketplace fee on that sale. The seller is responsible for completing the refund through the payment method used on the order.
Valiep is a multi-seller marketplace, not a single electronics store. Independent sellers list everyday goods, collectibles, and specialty finds. Buyers shop many shops in one place. Sellers keep 90 percent of each completed sale. Valiep keeps a 10 percent marketplace fee.
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